Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Haqqman Technology Limited (“Haqqman”, “we”, “us”, or “our”) governing your access to and use of Droplet, including its website, dashboard, APIs, documentation, deployment, domain, storage, monitoring, billing, and support features.

By creating an account, clicking to accept these Terms, or using Droplet, you agree to them and to our Privacy Policy. If you use Droplet for an organisation, you represent that you have authority to bind it. You must be legally able to enter this agreement and must provide accurate account information.

Droplet provides a management experience for connecting repositories, detecting application stacks, selecting eligible compute engines, deploying applications, managing domains and storage, viewing operational information, and managing application subscriptions. Droplet may rely on third-party infrastructure and provider services. Features, limits, supported runtimes, and provider integrations may change as the service evolves; material changes will be communicated where required.

You are responsible for your account, credentials, connected integrations, payment method, and activity performed through your account. You must:

• keep account information current and protect authentication credentials;
• promptly remove people and integrations that no longer need access;
• notify us of unauthorised access or suspected compromise; and
• ensure that your use of Droplet complies with applicable law and these Terms.

We may require additional verification, limit access, or secure an account when reasonably necessary to protect Droplet, users, providers, or the public.

You retain ownership of code, repositories, domains, environment values, objects, logs, and other content you submit or connect (“Customer Content”). You grant Haqqman the limited rights needed to host, copy, process, transmit, secure, display, and otherwise use Customer Content to provide, maintain, and improve Droplet and to comply with law.

You represent that you have the rights and permissions required for Customer Content and for every repository, domain, credential, asset, and data set you connect. You must not use Droplet to process personal data, confidential data, or regulated data unless you have a lawful basis and the required notices, consents, agreements, and safeguards. Application owners are responsible for team invitations and permissions.

Connecting GitHub or another integration authorises Droplet to perform the actions you request, such as reading repository metadata and triggering deployments. Your use of GitHub, Cloudflare, Paystack, Neon, Postmark, registrars, and other third-party services may be subject to their separate terms and policies. We are not responsible for third-party outages, changes, account actions, pricing, limits, or content, although we will use reasonable efforts to reconcile provider state and communicate material service issues.

Droplet billing is application-level. When an application is created, it may remain inactive until you select an eligible plan, provide a valid payment method, complete checkout, and payment is confirmed. An application’s plan, price, billing date, renewal status, and entitlements are shown in the application billing settings or checkout before commitment.

By starting a paid subscription, you authorise Paystack and its payment partners to charge the selected payment method for the application’s applicable first charge and recurring charges. A payment-method verification or authorisation may occur even when an eligible credit reduces the plan amount due. Recurring charges continue at the then-applicable plan price unless the plan is changed or cancelled according to the service flow.

Prices may exclude taxes, statutory charges, registrar charges, or other amounts identified at checkout. You are responsible for applicable taxes. Failed, reversed, disputed, or overdue payments may cause an application to be paused, deployment access to be restricted, or the subscription to be cancelled after reasonable notice where required.

Promotional or service credits, including Droplet Credit, are not money, a deposit, a refund, or a promise of cash value. Unless the applicable offer says otherwise, credit is applied only to eligible charges for the application or account identified in that offer, cannot be withdrawn, transferred, sold, or converted to cash, and may expire. Credit is not restored after consumption because an application is deleted, cancelled, refunded, or charged back. We may correct, suspend, or revoke credit obtained through error, abuse, fraud, or breach of an offer’s terms.

Deployments depend on your repository, build configuration, code, credentials, provider availability, DNS, and other conditions outside Haqqman’s control. You are responsible for testing releases, reviewing logs, maintaining backups, and ensuring that an application is safe and lawful to operate.

Domain registration, renewal, transfer, DNS, and WHOIS or RDAP information may involve third-party registries and registrars. Registration does not guarantee availability, continued ownership, successful verification, or uninterrupted resolution. Object storage is application-scoped and subject to the plan’s limits, retention rules, and provider availability. Deleted resources may not be recoverable.

You must not use Droplet to violate law or third-party rights; distribute malware, phishing, spam, fraud, or unauthorised access tools; interfere with networks or services; bypass plan limits, security controls, payment requirements, or access permissions; infringe intellectual-property or privacy rights; host unlawful or abusive content; mine cryptocurrency without written permission; probe or attack providers; or use the service in a way that creates unreasonable risk to Droplet or others. We may investigate suspected violations and take proportionate action, including removal, suspension, or termination.

Droplet, its software, interface, documentation, branding, design, and underlying technology are owned by Haqqman or its licensors and are protected by applicable intellectual-property laws. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use Droplet during the term for its intended purpose. You may not copy, reverse engineer, decompile, resell, sublicense, or remove proprietary notices from Droplet except where applicable law expressly permits it.

If you submit suggestions, ideas, or feedback, you grant Haqqman a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate it without compensation or attribution. Feedback does not include your confidential Customer Content.

To the maximum extent permitted by law, Droplet is provided on an “as available” and “as is” basis. We do not warrant that the service will be uninterrupted, error-free, secure against every threat, compatible with every stack, or suitable for every purpose. We disclaim implied warranties to the extent permitted by law, including merchantability, fitness for a particular purpose, title, and non-infringement. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

You may stop using Droplet and cancel an application through the available billing flow. We may suspend or terminate access, an application, or an integration for non-payment, breach, security risk, abuse, legal requirement, provider action, or a threat to the service or others. Where practical, we will provide notice and an opportunity to address the issue. On termination, your right to use the affected service ends; provisions concerning payment, ownership, confidentiality, limitations, disputes, and accrued rights survive. You are responsible for exporting Customer Content before deletion or the end of any retention period.

To the maximum extent permitted by law, Haqqman will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or for lost profits, revenue, data, goodwill, or business opportunity arising from or related to Droplet. Our aggregate liability for claims relating to these Terms will not exceed the amounts you paid to Haqqman for the affected service during the six months before the event giving rise to the claim.

You will defend and indemnify Haqqman, its affiliates, personnel, and service providers against claims, losses, liabilities, and reasonable costs arising from your Customer Content, your applications, your breach of these Terms, your unlawful use of Droplet, or your violation of another person’s rights, except to the extent caused by Haqqman’s proven misconduct. These limits do not apply where prohibited by law, including liability that cannot legally be limited.

Each party will use reasonable care to protect non-public information received from the other party and use it only for the purposes of the relationship. Confidentiality obligations do not apply to information that is public without breach, already lawfully known, independently developed, or required to be disclosed by law. This section does not limit the separate privacy and data-processing obligations that apply to personal data.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules. The parties will first try in good faith to resolve a dispute through written notice and discussion. If it is not resolved, the courts with appropriate jurisdiction in Abuja, Nigeria will have jurisdiction, unless applicable law requires another forum or the parties agree in writing to another lawful dispute-resolution process.

We may update these Terms as Droplet or applicable law changes. We will publish the revised version, update the effective date, and provide additional notice where required. If a change materially affects your rights or obligations, your continued use after the effective date constitutes acceptance only where permitted by law. If a provision is unenforceable, the rest remains effective. You may not assign these Terms without our written consent; we may assign them in connection with a reorganisation, merger, or transfer of the service. These Terms and referenced policies are the entire agreement about Droplet and replace prior conflicting understandings.